Introduction

Ajwaai (we, us or our) is committed to protecting the privacy of our customers, website visitors and service users in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose and store personal information, and the rights you have in relation to that information.

1. Information we collect

We collect personal information that is reasonably necessary for our business functions and to provide services. This may include:

Contact details: name, email address, postal address, phone number.
Identity and verification: date of birth, driver licence or other identity documents (where required for verification).
Service details: information about the services you request or receive, preferences and communications with us.
Payment information: billing and payment details (credit card or bank details processed via secure third‑party payment providers; we do not store full card details on our servers).
Technical information: IP address, device type, browser, pages visited on our website, cookies and similar tracking data.
Marketing and communications: records of consent and preferences for receiving newsletters or promotional offers.
Other information: any other personal information you choose to provide to us (for example in forms, emails or phone calls).

2. How we use information

We use personal information for purposes including:

To provide, manage and deliver our products and services.
To communicate with you about bookings, service updates, invoices and support requests.
To process payments and prevent fraud.
To personalise and improve our website, services and customer experience.
To send marketing and promotional communications where you have given consent or where permitted by law; you can opt out at any time.
To comply with legal and regulatory obligations and to protect our legal rights.
To analyse trends and compile aggregated, anonymised data for business planning and reporting.

3. Information sharing

We treat your information with care and only share it in limited circumstances, including:

Third‑party service providers: we may disclose information to contractors and suppliers who assist with payments, hosting, email, analytics, marketing, and other business operations. These providers are required to keep your information secure and use it only to provide services to us.
Legal and regulatory authorities: where required or permitted by law (for example to respond to a lawful request, to prevent harm or to comply with a court order).
Business transfers: in the event of a merger, acquisition or sale of assets, personal information may be transferred as part of that transaction. We will notify you where required by law and take reasonable steps to ensure your information remains protected.
With your consent: we may share information with third parties when you request or authorise us to do so.

We will not sell your personal information to third parties.

4. Your rights under the Australian Privacy Act

Under the Privacy Act 1988 (Cth) and the APPs, you have certain rights in relation to your personal information, including:

Access: you can request access to personal information we hold about you. We will respond within a reasonable period and may charge a reasonable fee for providing access where permitted by law.
Correction: you can request that we correct any inaccurate, out‑of‑date or incomplete information. If we disagree with a requested correction, we will provide a written note of your request and our response.
Consent and choice: where we rely on consent to use your information (for example for marketing), you may withdraw consent at any time. Unsubscribing from marketing will not affect other communications about services you receive.
Complaint: you may lodge a privacy complaint with us if you believe we have breached this Privacy Policy or the APPs. We will attempt to resolve complaints promptly and fairly. If you remain unsatisfied, you may refer the complaint to the Office of the Australian Information Commissioner (OAIC).
Access to and portability: where practicable and required by law, we will provide your information in a commonly used electronic format to facilitate transfer to another service provider.

5. Data security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. We use industry‑standard security measures and limit access to authorised personnel only. However, no internet transmission or storage system is completely secure; we cannot guarantee absolute security.

We retain personal information only for as long as required for the purposes described in this policy or as required by law. When information is no longer required we will take reasonable steps to destroy or de‑identify it.

6. Cookies and tracking

Our website uses cookies and similar technologies to collect technical and usage information. Cookies help us improve site performance and provide a better user experience. You can control cookie settings through your browser; disabling cookies may affect some website functionality.

7. International disclosures

Some of our service providers may be located overseas. Where we disclose personal information outside Australia we will take reasonable steps to ensure your information receives a comparable level of protection, in accordance with applicable laws and contractual safeguards.

8. Changes to this policy

We may update this Privacy Policy from time to time. We will publish the updated policy on our website with a revised effective date. Your continued use of our services after changes are published constitutes acceptance of the updated policy.

9. Contact information

If you have any questions, requests to access or correct your personal information, or a privacy complaint, please contact:

Business owner: AZIZ
Email: fiverhelper887@gmail.com
Website: Ajwaai

If you are not satisfied with our response you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Thank you for trusting Ajwaai with your personal information.